Ideal candidates have the following education/professional background:• Ticketing Tools Experience: such as ServiceNow, Jira, or equivalent.• Education & Experience: Associate degree or equivalent technical certification...

Roles and Responsibility Provide first-level support to end users through ticketing tools, Teams, and Zoom calls. Investigate website outages reported by end users and collaborate with L2/L3 teams when necessary. ...

Roles and Responsibilities Provide first-line technical support for IT-related issues, including software, application, and network-related queries Answer and log incoming emails and chats in a timely and professional manner ...